SCORM Compliant Package-FNSASIC301 Establish client relationship and analyse needs AVI Core units BSBTWK201 Work effectively

Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22578 Recognise letters of the alphabet and their sounds VU22579 Use strategies to participate in learning VU22580 Recognise and copy extremely familiar words VU22581 Participate in extremely familiar spoken exchanges VU22582 Recognise and copy numbers from 1 to 100 VU22383 Identify common digital media * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTICT435 Create technical documentation BSBTEC301 Design and produce business documents CUAWRT404 Perform writing and editing tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTWHS001 Participate in workplace health and safety SISOFLD001 Assist in conducting recreation sessions SISOFLD002 Minimise environmental impact SISXIND002 Maintain sport

Core units BSBDIV501 Manage diversity in the workplace BSBMGT517 Manage operational plan SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXGLC001 Research and comply with regulatory requirements SITXHRM002 Roster staff SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

SCORM Compliant Package-FNSASIC301 Establish client relationship and analyse needs AVI Core units BSBTWK201 Work effectively* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.