SCORM Compliant Package-RIISTD301D Take environmental samples and measurements CHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

we have conducted: Industry consultation

Units of competency BSBOPS301 Maintain business resources BSBOPS303 Organise schedules BSBPUR301 Purchase goods and services BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid SIRXWHS001 Work safely SISSSCO002 Work in a community coaching role Elective units SISSSCO001 Conduct sport coaching sessions with foundation level participants Group A CHCVOL001 Be an effective volunteer to continuous improvement Group B ICTICT103 Use

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6201 Manage community engagement BSBINN601 Lead and manage organisational change FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-RIISTD301D Take environmental samples and measurements CHC aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.