Assessment Kit-ICTCYS610 Protect critical infrastructure for organisations Course aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and dismantle utilities industry components UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERE0019 Maintain safety and tidiness of remote area power supply systems UEERE0023 Work safely with remote area power supply systems UEGNSG710 Read and record meter readings UEPOPS044 Liaise with stakeholders UETDREL006 Work safely in the vicinity of live electrical apparatus as a non-electrical worker Elective units MEM11011 Undertake manual handling UEECD0020 Fix and secure electrotechnology equipment UEECD0051 Use drawings

Units of competency BSBHRM513 Manage workforce planning CHCECD001 Analyse and apply information that supports employment and career development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

evaluation and reporting program AHCNRM604 Review ecological management plans and strategies AHCNRM605 Develop a monitoring

Assessment Kit-ICTCYS610 Protect critical infrastructure for organisations Course aggressive or abusive customers SIRXCEG006Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of